Common questions.
Clear answers.

Lookvert adds virtual try-on to the product pages of your Shopify apparel store. It has four features:

Fit Model Look: shoppers see the item on two body types. They do not upload anything.

Customer Look: shoppers try the item on with their own photo. This feature is optional.

Shop the Look: shoppers see the item in an outfit photo, and can add each piece to the cart.

Spin the Look: shoppers drag to turn the item and see it from other sides. This feature is on the Growth plan.

Your store needs the Online Store sales channel. You also need product photos that meet the requirements below.

Open the Lookvert app home and click “Open theme editor”. Click Save in the theme editor, then return to the app and click “Check again”.

Open “Looks”, click “Add products”, and choose your products. Click “Save” in the save bar, then click “Save and enable”. The try-on button appears on the product page after Lookvert checks the photos.

No. Fit Model Look does not need an upload. Customer Look uses a shopper’s photo, and it is off until you turn it on. To turn it on, open Settings, go to “Photo try-on (Me)”, and turn on “Allow shoppers to upload their own photo”.

Shoppers can drag to turn the item and see it from other sides. AI creates this view, so the page labels it as an AI preview that can differ from the product.

Spin the Look is available on the Growth plan. To create a view, open “Looks”, open the product, and choose the “Spin” tab. Pricing shows the credits that it uses.

Use a clear photo of one real model who wears the item and faces the camera, with the whole body in the photo. For a top, a photo from the head to the waist also works, if the head is visible. Pants, skirts, dresses, and jumpsuits need a full-body photo. A photo of only the lower body does not work.

Customer Look and Spin the Look can also use a flat photo of the front of the item. If a photo does not work, the app tells you why.

The app shows the reason next to each photo. Usually the photo has no person or several people, the person faces away, or the item is hard to see. Choose a different photo, or change the order of the images in Shopify, then check again.

No. Fit Model Look currently supports only product photos with a female model.

Credits pay for the images and views that Lookvert creates for your store. Each plan includes credits. All four features use credits, and Pricing shows how many.

You use credits only when Lookvert finishes an image. A failed attempt uses no credits. Shoppers who look at an existing Fit Model Look image use no credits.

On the Free plan, choose a paid plan to continue. On Starter and Growth, Shopify bills you for extra credits until you reach your spending limit. Lookvert then stops making new images. To continue, raise the limit in Shopify admin.

Yes. In Settings, under “Photo try-on (Me)”, set a monthly limit for all shoppers. You can also set a limit for each logged-in member and each guest.

If you make Fit Model Look images for one color, you see the result in the app soon. If you select several colors at the same time, it takes longer, and Lookvert sends you an email when the images are ready.

Shop the Look and Spin the Look usually take a few minutes.

Click “Report a problem” on the image. The Lookvert team will look into it. AI creates these images, so they can differ from the real product. They do not guarantee fit, color, or availability.

Lookvert deletes the uploaded photo after it makes the try-on image. The try-on image is removed after 7 days, or earlier if the shopper deletes it. Read the Privacy Policy for details.

Lookvert checks each photo before it stores the photo. Try-on is for adults only. Lookvert rejects photos of children, photos with no person or several people, back views, and photos without a visible face.

Lookvert deletes your store settings and usage data about 48 hours after you uninstall. Lookvert keeps billing records and records of shopper consent for the periods in the Privacy Policy.